Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at jansonkane9@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at jansonkane9@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at jansonkane9@gmail.com.
We want you and your pet to be happy with your purchase. If you are not completely satisfied with your order, we're here to help.
30-Day Returns
You have 30 days from the date your order is delivered to request a return.
To be eligible for a return, the item must:
Be unused and in its original condition.
Be in the original packaging, when applicable.
Not show signs of damage caused by the customer.
Include proof of purchase or your order number.
Items That Cannot Be Returned
For health and safety reasons, certain pet products may not be eligible for return, including:
Used pet products
Opened grooming or hygiene products
Personalized or customized items
Gift cards
Items marked as final sale
If you are unsure whether your item qualifies for a return, please contact our customer support team before sending it back.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
Please include your order number and clear photos of the item and packaging. After reviewing your request, we will determine the best solution, which may include a replacement or refund.
Refunds
Once your return is received and inspected, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method. Depending on your bank or payment provider, it may take several business days for the refund to appear in your account.
Return Shipping
Customers are generally responsible for the cost of return shipping for items they no longer want or ordered by mistake.
If an item arrives damaged, defective, or incorrect, please contact us before returning it so we can determine the appropriate solution.
Exchanges
If you would like to exchange an item, please contact our customer support team. Exchanges may be subject to product availability.
Order Cancellations
If you need to cancel an order, contact us as soon as possible after placing it. Because orders may enter processing quickly, we cannot guarantee that cancellation requests can be completed once an order has been processed or shipped.
Contact Us
If you have questions about our Return & Refund Policy or need assistance with a return, please contact our customer support team with your order number and a description of the issue.
Thank you for choosing us and trusting us with your pet's needs! 🐾