Shipping policy

Order Processing

All orders are processed within 1–2 business days after your order is placed.

Once your order has been processed, you will receive a shipping confirmation with tracking information when available.

Please note that orders are not typically processed or shipped on weekends or holidays.

Shipping Times

After your order has been processed, standard shipping generally takes 7–12 business days to arrive.

Estimated total delivery time: 8–14 business days, including processing and shipping.

Please keep in mind that delivery times are estimates and may vary depending on your location, shipping carrier, weather, holidays, customs, or other circumstances outside of our control.

Tracking Your Order

Once your order has shipped, you will receive tracking information by email or through the contact information provided at checkout. Tracking updates may take a few days to appear after your order has been shipped.

Delayed or Lost Orders

While we do our best to ensure your order arrives on time, we cannot guarantee delivery dates. If your package appears to be significantly delayed or lost during transit, please contact our customer support team so we can help you investigate the issue.

Incorrect Shipping Information

Please make sure your shipping address is correct before completing your purchase. We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer.

If you notice an error in your shipping information, contact us as soon as possible. We will do our best to update the information before your order is processed, but changes cannot be guaranteed.

Questions

If you have any questions about your order or our shipping policy, please contact our customer support team. We're happy to help!

Thank you for choosing us! 🐾